Global Travel Assistant provides new instant, multilingual customer service to Japan’s largest airline tickets website

Chinese tourists in Japan now can easily reserve flights in their own language with Global Travel Assistant’s new instant, multilingual customer service – seamlessly integrated with Japan’s largest airline ticketing website.

Meeting Chinese tourist’s needs in Japan

When customers are booking airline tickets online, they encounter difficulties. The Japan’s largest ticketing website is trying to solve the problem by a providing a brand new 24/7, instant multilingual human reservation service from Global Travel Assistant. Global Travel Assistant is proud to be chosen for the job because of its multi-year experience with global communication software solutions and multilingual human services. Its past expertise creating similar solutions for QuNar and Ctrip makes them stand out in the market.

Global Travel Assistant Multilingual Call-Center Service

Global Travel Assistant is now providing a 24/7customer service to handle all questions from outbound Chinese tourists booking flights to Japan. The service center is staffed with operators who are professional Japanese and Chinese over-the-phone interpreters. They all have a special background in Customer Service that can suit the nuanced needs of both cultures.

Capitalizing Outbound Chinese Tourism Opportunities

Japan is looking to capitalize on current trends in outbound Chinese tourism. Last year alone, Japan received more than 86 million Chinese, spending over 2.5 million yen. A high percentage of the average tourists’ budge, roughly 37%, was also spent on transportation costs. Japan’s top players are looking to cater to those needs to stay at the top of their respective markets.

Global Travel Assistant offers multilingual solutions for all sectors of the travel industry in 5 different languages, including Chinese, Japanese, English, Korean, and Thai on customer service. At the same time, they also offer fully capable personal travel assistant and virtual concierge through their own apps like Tripper and other SaaS integration.

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